Subpoena Request Intake
A leading financial institution restructured how it manages subpoenas and legal information requests. The previous manual process required coordination between multiple departments and systems, creating long turnaround times and potential compliance risks. With Maisa Digital Workers, the bank now receives, classifies, and processes legal requests automatically, ensuring every response is complete, accurate, and fully auditable.
Industry
Banking & Financial Services
Department
Banking & Financial Services, Consumer / Retail Banking
The Challenge
Handling subpoenas and similar legal information requests demands absolute precision and timely coordination. Each request must be validated, routed, and answered according to strict regulatory requirements, yet the process is often slowed by manual classification and fragmented data systems.
At this global bank, legal and compliance teams relied on manual reviews to identify request types and gather data. Information was spread across customer, product, and operational systems, forcing staff to move between platforms and validate details repeatedly.
Each submission required careful compilation and review, but without a unified workflow, progress tracking was limited. Inconsistencies between teams increased the risk of delays, incomplete data, and regulatory noncompliance. The process consumed valuable resources and exposed the institution to operational and reputational risk.
The Solution
Using Maisa Studio, the bank’s legal operations team created a Maisa Digital Worker that now manages subpoenas and legal requests from start to finish. Configured in natural language, the Digital Worker follows institutional rules and compliance standards to ensure accuracy, speed, and transparency at every step.
Automated Classification
Each incoming request is analyzed and categorized automatically. The Digital Worker identifies its nature and routes it to the correct workflow or department.
Data Gathering from Internal Systems
Maisa connects securely to relevant internal databases to retrieve the necessary client, product, and transaction details, removing the need for manual data searches.
Structured Response Compilation
Collected data is organized into a standardized document ready for review. Responses are aligned with internal templates and external regulatory formats.
Focused Escalation
Routine requests are completed automatically, while sensitive or exceptional cases are forwarded to legal teams for verification. This reduces the number of manual reviews while maintaining oversight.
Audit and Compliance Tracking
Every request and response is logged with a complete record of actions taken. This creates a verifiable trail for compliance checks and audit reviews.
The Digital Worker now acts as a central coordination layer, connecting people, systems, and policies into a single, reliable process that delivers consistent results every time.
The Results
Faster Turnaround
Requests that previously required several days are now completed in minutes, giving legal teams more time to focus on complex matters.
Lower Risk Exposure
Automated classification and response logic eliminate misrouting and reduce the potential for missing or inaccurate information.
Built-in Compliance
Each response is traceable, fully documented, and aligned with the institution’s internal standards and external legal requirements.
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