Trade Finance
A leading global bank’s Corporate and Investment Banking division transformed one of its hardest processes to automate with traditional technology. Trade finance verification had resisted automation for years due to the complexity and variability of documents such as contracts, invoices, and certificates. Using Maisa Digital Workers, the bank digitized and streamlined the entire process, accelerating transaction turnaround, reducing manual review, and ensuring regulatory compliance at scale.
6x
capacity increase
-80%
processing time
93%
automation rate
Industry
Banking & Financial Services
Department
Banking & Financial Services, Retail & Commercial
The Challenge
The bank’s Corporate and Investment Banking team handles a large number of trade finance transactions every day. Each case involves verifying unstructured documents in many formats, including contracts, invoices, and certificates across multiple countries and regulatory frameworks.
Before Maisa, more than 300 specialists reviewed each document manually, spending over an hour per case. Files often contained stamps, signatures, handwriting, and scanned images, which made automation difficult. When regulations changed, the process required months of rework and retraining, consuming valuable time and resources.
Previous automation tools such as OCR and RPA could not handle the variety and ambiguity of trade finance documents. This caused major bottlenecks, delayed client transactions, and prevented the team from scaling operations efficiently.
The result was slow reviews, long client turnaround times, high operational costs, and growing regulatory pressure.
The Solution
Using Maisa Studio, the operations team built its first Digital Worker in minutes using simple natural language instructions, without the need for coding or technical expertise. The Maisa Digital Worker now manages the trade finance verification process from start to finish.
Using Maisa Studio, the operations team built its first Digital Worker in minutes using simple natural language instructions, without the need for coding or technical expertise. The Maisa Digital Worker now manages the trade finance verification process from start to finish.
Document Intake
Processes both digital and scanned PDFs, even those without an embedded text layer, ensuring complete coverage regardless of quality or format.
Cross Validation of Information
Checks every document for key data points, verifies beneficiaries, terms, and compliance requirements, and ensures consistency across multiple sources.
Adaptive Reasoning
When information is missing or unclear, the Digital Worker identifies gaps, searches related documents for additional context, and applies reasoning to produce accurate conclusions.
Executive Reporting
Compiles a complete summary of every document analyzed, including findings and references. Every decision is traceable and fully auditable.
Institutional Knowledge Capture
Each execution enriches Maisa’s Know How system, transforming institutional expertise into a reusable internal asset that evolves with every process run.
By combining document intelligence, embedded expertise, and continuous learning, the bank automated one of its most complex and regulated operations with confidence and transparency.
The Results
Massive Time Savings
Trade finance verification time decreased from hours to minutes.
Faster Transaction Turnaround
End to end automation removed manual bottlenecks and accelerated client service.
Continuous Learning and Scalability
Each execution captured expert knowledge, creating a self improving automation framework that can be deployed across regions.
Consistent and High Quality Decisions
Traceable and rule aligned automation ensured accuracy, compliance, and full audit confidence.
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