O2C & P2P
By replacing rigid RPA and unreliable AI tools with Maisa’s hallucination-resistant Digital Workers, this enterprise transformed billing, payments, and financial operations with scalable, trustworthy automation.
Industry
Insurance
Department
Finance & Accounting, Insurance
The Challenge
This global company processes thousands of financial transactions daily — from billing customers to paying suppliers and closing the books. But manual, document-heavy processes in Order to Cash (O2C) and Procure to Pay (P2P) cycles had created bottlenecks.
Orders arrived in countless formats — emails, PDFs, scanned docs — forcing staff to manually validate line by line. Supplier invoices varied in quality, often missing embedded text, requiring rechecks of amounts, tax references, and payment terms. Each case took 10+ minutes of cross-referencing, with errors leading to delays and long clarification loops.
The organization tested RPA, UiPath, Microsoft Power Automate, and even GPT-based AI frameworks. None scaled. Scripts broke on format changes, and outputs were unreliable for production. Instead of reducing workload, these tools added more validation layers.
The result: backlogs, delayed revenue recognition, late supplier payments, and an operational ceiling that risked limiting growth.
The Solution
Maisa introduced trustworthy, hallucination-resistant Digital Workers, giving the finance team confidence to scale automation with traceability, auditability, and resilience.
O2C – Order to Cash
Order Intake & Data Capture:
Captures orders across channels, extracting customer info, quantities, and pricing even from unstructured or multilingual docs.
Validation Against Rules:
Cross-checks details against company logic, ensuring compliance and accuracy, all fully auditable.
Invoice Generation & Posting:
Generates standardized invoices and posts to ERP systems, accelerating revenue recognition.
Exception Handling:
Handles anomalies via self-healing and HALP (Human-Augmented LLM Processing).
P2P – Procure to Pay
Invoice Intake & Extraction:
Captures invoices from any format, extracting supplier names, dates, amounts, tax references.
Classification & Rules Application:
Categorizes invoices, applies workflows, and logs all steps for audit.
Payment Integration:
Posts approved invoices directly into custom payment systems, including legacy platforms.
Automated Documentation:
Generates standardized PDFs for records. Exceptions handled via HALP, with continuous learning loops.
Together, O2C and P2P automation saved 58,000+ hours annually, achieving 98% STP and accelerating both revenue recognition and supplier payments
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