O2C & P2P Automation

The Challenge

This global company processes thousands of financial transactions daily—from billing customers to paying suppliers and closing the books. Manual, document-heavy processes in Order to Cash (O2C) and Procure to Pay (P2P) cycles created significant bottlenecks.

Orders arrived in countless formats (emails, PDFs, scanned documents), forcing staff to manually validate line by line. Supplier invoices varied in quality, often missing embedded text, requiring rechecks of amounts, tax references, and payment terms. Each case took 10+ minutes of cross-referencing, with errors leading to delays and clarification loops.

The organization tested RPA, UiPath, Microsoft Power Automate, and GPT-based AI frameworks—none scaled. Scripts broke on format changes, outputs were unreliable for production, and validation layers multiplied rather than reduced workload. The result: backlogs, delayed revenue recognition, late supplier payments, and operational ceilings that risked limiting growth.

The Solution

Maisa introduced trustworthy, hallucination-resistant Digital Workers, giving the finance team confidence to scale automation with traceability, auditability, and resilience.

O2C – Order to Cash:

• Order Intake & Data Capture: Captures orders across channels, extracting customer info, quantities, and pricing from unstructured or multilingual documents.

• Validation Against Rules: Cross-checks details against company logic, ensuring compliance and full auditability.

• Invoice Generation & Posting: Generates standardized invoices and posts to ERP systems, accelerating revenue recognition.

• Exception Handling: Manages anomalies via self-healing and HALP (Human-Augmented LLM Processing).

P2P – Procure to Pay:

• Invoice Intake & Extraction: Captures invoices from any format, extracting supplier names, dates, amounts, and tax references.

• Classification & Rules Application: Categorizes invoices, applies workflows, and logs all steps for audit.

• Payment Integration: Posts approved invoices directly into custom payment systems, including legacy platforms.

• Automated Documentation: Generates standardized PDFs for records with exceptions handled via HALP and continuous learning loops.

The Results

Together, O2C and P2P automation saved 58,000+ hours annually, achieving 98% straight-through processing and accelerating both revenue recognition and supplier payments.