Cookie Policy

MAISA INC., (hereinafter “MAISA“) is the owner of the Website https://maisa.ai/ (hereinafter the “Website“) and it’s the owner of the platform https://platform.maisa.ai/ (hereinafter the “Platform”). Both of them use cookies that collect information related to the connection, browsers, and devices used by Internet users who access or use the Website and/or the Platform (hereinafter the “User/s“). MAISA uses this information to manage and improve the proper functioning of the Website and/or the Platform.  

 

This Policy describes what information these cookies collect, how they are used and for what purpose. It also indicates how the User can restrict or block the automatic downloading of cookies, however, this could reduce or even hinder certain elements of the functionality of the Website and/or the Platform. Likewise, the User can choose the category of cookies that he/she wishes to activate in the cookies banner that appears the first time he/she accesses the Website and/or the Platform.

Cookies are small text files that are placed on the User’s computer, smartphone or other device when accessing the Internet. This is done to improve the User’s experience and for other purposes, such as recognizing Users when accessing the Website and/or the Platform, ensuring the security of your account and delivering targeted advertising.

 

For more general information about cookies, please see the following article.   

In summary, MAISA uses the cookies listed in Annex I for the Website and the cookies listed in Annex II of this Policy for the Platform to track how the Website and/or the Platform is used in order to optimize its operation. 

 

The Website and/or the Platform use both its own and third-party cookies:

 

  1. First-party cookies: cookies sent to your device by MAISA through the web domain.

 

  1. Third-party cookies: these are sent to your device by domains that are not managed by MAISA but by another entity that processes the data collected through cookies. 

 

According to the purpose of the cookies, the cookies used by MAISA can be divided into the following categories:

 

  1. Technical cookies (necessary): cookies necessary for navigation and for the proper functioning of the Website and/or the Platform. Their use allows basic functions, such as access and secure navigation. The legal basis that allows the collection of data through these cookies is the legitimate interest of MAISA in the management of the Website and/or the Platform. No information collected through these cookies is shared with third parties. See the cookie table below for more details of these cookies.   
  2. Analytical cookies: allow monitoring and analyzing the behavior of Users. The information collected through this type of cookies is used to measure the activity of the Website and/or the Platform and for the elaboration of browsing profiles of the Users, in order to improve the Website and/or the Platform and their services. The legal basis for collecting this data through these cookies is the consent of the User. See the table of cookies below for more details of these cookies.
  3. Preference cookies: these are cookies that are installed in order to customize the User’s experience (that is, the way in which certain windows will appear or not in the User’s navigation) according to the consents and preferences that, where appropriate, the User expresses while browsing the Website, such as control over the acceptance of this Cookies Policy by the User (this will mean that the cookie warning banner will no longer appear, with its corresponding acceptance or not, for the User). As in the case of analytical cookies, the legitimate basis that allows us to collect such data from the User through these preference cookies is the consent of the User.
  4. Advertising cookies: allow the management of advertising space based on different criteria. Those cookies that track the browsing habits of Users to obtain a profile that allows to offer the most interesting information or adjusted to their tastes and preferences identified on the basis of queries and browsing habits of the User, even on web pages not managed by MAISA. The legitimate basis for collecting this data through these cookies is the consent of the User. See the table of cookies below for more details of these cookies. 

 

You can find the detailed list of the cookies we use, the type, purpose and duration of each one of them in the table of cookies below for the Website (Annex I section a) and for the Platform (Annex I section b).

The User may restrict or limit the placement of cookies by adjusting the settings of your browser. However, if you select this setting, you may not be able to access certain parts of the Website and/or the Platform or the poor display of its contents, which will result in less efficient browsing and you may not be able to take advantage of some of the services available. Therefore, it is recommended that you do not disable them.

 

If you wish to disable cookies, go to the Browser Preferences menu or Browser settings and look for the Privacy section. As an example, you can follow the instructions below:

We hope we have clarified how and why we use cookies. If anything is still unclear, please do not hesitate to contact us at privacy@maisa.ai 

 

Last version:   12/12/2024

 

LIST OF COOKIES USED ON THE WEBSITE AND THE PLATFORM

  

Cookie

name

 Cookie type Ownership Purpose Retention period
_ga analytical  third party Website analytics 1 year
_ga_[ID] analytical  third party Save Google user and session 1 year
cc_cookie analytical  own Display Cookie banner 1 year
ph_phc_[ID] analytical  third party Save Posthog user and session 1 year

 

Cookie

name

 Cookie type Ownership Purpose Retention period
cc_cookie analytical  own Display Cookie banner one year
intercom-device-id-[ID] technical/support third party Display Customer support popup nine months
intercom-session-[ID] technical/support third party Maintain Intercom session one year
maisa_playground_access_token technical own Authenticate backend requests one hour
maisa_playground_refresh_token technical own Get new Access tokens one month
maisa_playground_has_session technical own Track if user has session through JavaScript one month
ph_phc_[ID] technical/analytics third party Save posthog user and session one year